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Thursday, August 15th, 2024 2:34 PM

"free to me" option on tv guide is inaccurate

"free to me"  option on tv guide is inaccurate, does not include all of the channels i have access to. it had been working fine until a week ago.

Official Employee

 • 

1.4K Messages

3 months ago

Hello @user_f4jbqd, thank you for taking the time to reach out on social media.  I understand your concern with the TV guide, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

5 Messages

I signed in and sent full name and complete service address as requested above and have rec'd no response. My problems persists.

5 Messages

@XfinityKrista​ I signed in and sent, 2 weeks ago, full name and complete service address as requested above and have rec'd no response. My problems persists. Please respond.

Official Employee

 • 

1.4K Messages

Hello @user_f4jbqd, thank you for taking the time to reach out on social media.  I understand your concern with the guide, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I am still waiting for some sort of reply that will help get the "free to me" function working again on my xfinity remote. Please respond.

Official Employee

 • 

1.8K Messages

Hey there @user_f4jbqd, let's get this looked into for you. I've replied to your DM and look forward to working you further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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