"free to me" option on tv guide is inaccurate

I signed in and sent full name and complete service address as requested above and have rec'd no response. My problems persists.

@XfinityKrista​ I signed in and sent, 2 weeks ago, full name and complete service address as requested above and have rec'd no response. My problems persists. Please respond.

Hello @user_f4jbqd, thank you for taking the time to reach out on social media.  I understand your concern with the guide, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am still waiting for some sort of reply that will help get the "free to me" function working again on my xfinity remote. Please respond.

Hey there @user_f4jbqd, let's get this looked into for you. I've replied to your DM and look forward to working you further.