Free to me keeps changing to HD in my guide view

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@user116 wrote:

I select "free to me" in my guide view. No matter what I do it immediatly changes to HD channels. I guess Xfinity just does whatever they want regardless how I set my guide view prefrences. This is the second time Xfinity has changed my guide view without my consent. It is like they do not care what I want my guide view to be! Please advise.

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There apparently is a bug in the software providing the 'Guide'.  Every time I hit 'Guide', it has changed from what I have selected previously.  We need it to stick!!  Can someone from Customer Service escalate this up to Technical Support?

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@CCAndrew wrote:
Have you changed the default view or just change the guide filter?

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Pressing GUIDE button takes me to the guide.  Pressing GUIDE button again takes me to the SELECT YOUR GUIDE VIEW which is where it doesn't hold.  If I don't make a selection, after 5 seconds the screen disappears and goes back to the guide.  If I make a selection, the guide changes but doesn't hold/save for when I go into the guide the next time.