Visitor
•
3 Messages
Fox News Channel Always Pixilates [Edited]
My Fox News channel is always pixilating. Sometimes to the point that the channel is unwatchable. Any time I've called Customer Service or used the Xfinity app all they recommend is to restart the box. Sometimes it helps but there is always pixilating going on. Any ideas on how to fix? It's usually only this channel with the problem. No pixilating issues with the other channels.
XfinityMatthew
Official Employee
•
1.7K Messages
5 hours ago
Hello @workinforalivin There is some troubleshooting we can do on our end. But since it is only on this network there is a possibility it is an issue with the signal the broadcaster is sending us. How long has this issue been happening on this channel?
3
0
Lkpolo
Problem Solver
•
541 Messages
2 hours ago
I had this same issue for years then it spread to other channels. When my neighbor started having the issue we knew there was a problem in the area. So we both called and scheduled service calls. Our main X1 box was changed from a cable version to a wireless version and our accounts were changed from cable to IP. No further problems have occurred.
0
0