formal complaint

I am outraged at the new sleep mode. I did not ask for it. I pay for 24 hour service and now you are limiting the time my tv shows are shown. I keep the tv on for a deterrence of robbers, My pets comfort and my child is autistic and needs the sound and visual to help with calming 24 hour a day. If you give the customer no choice in this you have to stop charging while the service is in sleep mode.

Second. for the entire time I have been a valued customer I am supposed to have Peacock without adds for free. I have called in over and over and get the same responses. such as > You shouldn't be upset other people are having the same issue, we will reinstall it and in 24 hours it will work, It never does. even saying you need to pay 6 dollars extra. Yes I want that refunded! Fix the problem or quit offering it.  I have had so many issues with xfinity you would think they would know what they are doing.