Visitor

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3 Messages

Saturday, February 7th, 2026 3:49 AM

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for your apps that will automatically update them for you. It never actually said it finished resetting, and I waited long enough to where the screen went on standby, and when I checked it let me hit refresh once again. I did that, and about a minute or so later I hit the "restart tv" option. Once the TV finished with its restart, I opened the peacock app once again and have been watching "On patrol live" just fine with no closed captions so far!! So I'm assuming if we get an issue with them popping up again and it doesn't let us turn them off again, that I will just to the same thing of refreshing and restarting the TV. Hope this helps!!

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Visitor

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1 Message

2 days ago

Comcast rep, please quit asking everyone the same thing and then not providing an answer on the sting. Apparently there is an issue with cc, peacock, and the xumo box.  Is there a fix in general or does each user have to  create a ticket? Anyone other than the original person get this resolved with thier update fix?

Official Employee

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185 Messages

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_3c0229. I'd like to do everything I can to help with the closed caption issues you are having with Peacock on your Xumo box. Please send a direct message including your full name and service address, and we can get started anytime.

 

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Visitor

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1 Message

2 days ago

Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 
1. When the pesky captions start, even though they are set to off.. turn them ON and wait a few seconds..

2. When the caption text changes slightly, then turn the captions OFF 

3. You’re welcome lol! This, however only lasts one episode and have to do this every time but at least I can watch The Office in peace!! 

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