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user_dknqu4
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Saturday, February 7th, 2026 3:49 AM

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for your apps that will automatically update them for you. It never actually said it finished resetting, and I waited long enough to where the screen went on standby, and when I checked it let me hit refresh once again. I did that, and about a minute or so later I hit the "restart tv" option. Once the TV finished with its restart, I opened the peacock app once again and have been watching "On patrol live" just fine with no closed captions so far!! So I'm assuming if we get an issue with them popping up again and it doesn't let us turn them off again, that I will just to the same thing of refreshing and restarting the TV. Hope this helps!!

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10 hours ago

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XfinityVianney

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2.5K Messages

29 days ago

 

user_dknqu4, 

Thank you for creating a new post and sharing your tips. I appreciate you taking the time to let us know what occurred and also what worked for you. How has everything been since you made this post? 

 

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user_cw2nho

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23 days ago

We’ve also been experiencing this issue for about a week. Not only are the captions ON but they are mistimed — usually about 1-2 minutes ahead of what’s on screen. We are watching a show with a lot of subtitles so it really messes up the ability to read the subtitles if the captions aren’t aligned! We tried tiring on/off captions, tried refreshing apps and resetting TV. We’ve done this multiple times but trying again. 

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user_cw2nho

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2 Messages

Yeah, this did not work for us. We refreshed apps twice more, restarted the device and no luck. 

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23 days ago

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XfinityMarshante

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968 Messages

Hello @user_cw2nho, thank you for the comment. Thank you for providing the troubleshooting steps that you have taken already. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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21 days ago

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user_scgqci

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I am currently having the same issue.  I’ve followed the steps twice of refreshing the apps and then restarting tv, but closed captions are still on and they are delayed like the previous user said.  It’s truly very annoying!

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3 days ago

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XfinityBradM

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@user_scgqci The OP updated their post with steps they took to resolve the issue. Have you gotten a chance to review that update and see if those steps work for you as well? 

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18 hours ago

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user_scgqci

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4 Messages

Yes, I already tried those steps 3-4 times and I’m still having the issues.

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18 hours ago

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user_xw9xv8

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2 days ago

Also having the same issue! Extremely annoying and frustrating!! Has anyone figured out how to make this stop yet?

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XfinityAlyssaA

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2.4K Messages

Oh, no, we're sorry to hear that you are also experiencing issues with your closed captions not turning off on your Peacock app @user_xw9xv8. To confirm, are you also accessing the app through the Xumo box? Can you also confirm the app is up-to-date? What troubleshooting steps have you tried so far? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 hours ago

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user_c3n87b

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15 hours ago

Also having this issue with Peacock app on the Xumo box.  I tried all your suggestions and the issue is still there.  The Ccs are a few minutes ahead which is frustrating  

The Peacock app on different devices like an iPad works fine.  Something is wrong with the Xumo box and Peacock. 

Xfinity owes us a credit to compensate us for this inconvenience. 

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user_5mhtrq

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13 hours ago

Having the same issue. Tried the steps and don’t work. Has been going on for several weeks now.

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