Visitor
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1 Message
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for your apps that will automatically update them for you. It never actually said it finished resetting, and I waited long enough to where the screen went on standby, and when I checked it let me hit refresh once again. I did that, and about a minute or so later I hit the "restart tv" option. Once the TV finished with its restart, I opened the peacock app once again and have been watching "On patrol live" just fine with no closed captions so far!! So I'm assuming if we get an issue with them popping up again and it doesn't let us turn them off again, that I will just to the same thing of refreshing and restarting the TV. Hope this helps!!
XfinityVianney
Official Employee
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2.5K Messages
29 days ago
Thank you for creating a new post and sharing your tips. I appreciate you taking the time to let us know what occurred and also what worked for you. How has everything been since you made this post?
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user_cw2nho
Visitor
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2 Messages
22 days ago
We’ve also been experiencing this issue for about a week. Not only are the captions ON but they are mistimed — usually about 1-2 minutes ahead of what’s on screen. We are watching a show with a lot of subtitles so it really messes up the ability to read the subtitles if the captions aren’t aligned! We tried tiring on/off captions, tried refreshing apps and resetting TV. We’ve done this multiple times but trying again.
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user_xw9xv8
Visitor
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1 Message
2 days ago
Also having the same issue! Extremely annoying and frustrating!! Has anyone figured out how to make this stop yet?
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user_c3n87b
Visitor
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1 Message
4 hours ago
Also having this issue with Peacock app on the Xumo box. I tried all your suggestions and the issue is still there. The Ccs are a few minutes ahead which is frustrating
The Peacock app on different devices like an iPad works fine. Something is wrong with the Xumo box and Peacock.
Xfinity owes us a credit to compensate us for this inconvenience.
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user_5mhtrq
Visitor
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1 Message
1 hour ago
Having the same issue. Tried the steps and don’t work. Has been going on for several weeks now.
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