Sat, Jul 16, 2022 1:52 PM
As soon as the they upgraded my box the volume fluctuates drastically on all Chanel’s what are some things I can do or do I need a new box
2 m ago
Thank you for reaching out to us on the forums, @user_e1a6c8! I'm sorry to hear about the volume issues you're experiencing with your new box, but you're in the right place for assistance.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it