1 Message

Saturday, July 16th, 2022 1:52 PM


Fluctuating volume

As soon as the they upgraded my box the volume fluctuates drastically on all Chanel’s what are some things I can do or do I need a new box 

Valued Contributor


406 Messages

1 year ago

Thank you for reaching out to us on the forums, @user_e1a6c8! I'm sorry to hear about the volume issues you're experiencing with your new box, but you're in the right place for assistance. 


Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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