Visitor
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3 Messages
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
Visitor
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3 Messages
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
XfinityBillie
Official Employee
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4.4K Messages
4 hours ago
@user_o57nno Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I can appreciate where you are coming from with the need for the TV noise to sleep. Unfortunately, while you can change power saving settings, after four hours of inactivity the cable box from go into nap mode and there is not a way to fully disable that feature. We truly appreciate your business and would hate to see you leave due to this feature.
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BIslander
Problem Solver
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682 Messages
60 minutes ago
@XfinityBillie What is the difference between On and Off on the Power setting? Put another way what is Nap mode?
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BIslander
Problem Solver
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682 Messages
2 minutes ago
Sorry, but still not clear to me. My X1 boxes say they will go to Sleep after 4 hours when the Power Saver is On. So, what happens after four hours when that setting is On or when it is Off?
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