Contributor
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45 Messages
Favorites Gone from Guide/Movies
A couple days ago my favorites disappeared from the Movies view of the Guide. I have about 30 in the list. They are still listed on the favorites screen. Just not in the guide/movies view.
Contributor
•
45 Messages
A couple days ago my favorites disappeared from the Movies view of the Guide. I have about 30 in the list. They are still listed on the favorites screen. Just not in the guide/movies view.
XfinityAmira
Official Employee
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3.8K Messages
3 years ago
Hello and thanks for reaching out about this Favorites Guide concern. We appreciate you being a customer with us and I certainly understand the importance of seeing your Favorited items. Just to confirm, have you attempted to perform a manual reboot on the cable box to see if that helps correct this on your end? Unplug the power cable from the back of the cable box, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot.
Let us know the results and thank you!
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