3 Messages

08/19/2026 12:20 AM

favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app.  I have rebooted and performed a system refresh to no avail.

Oldest First
Selected Oldest First

Visitor

 • 

13 Messages

8 days ago

I discovered the same issue when the xfinity app made me sign in AGAIN on my smart tv last night.  When it activated, the home page had changed completely and there was NO “Favorites” category showing.  To find my channels I must now scroll through ALL channels beginning with “1.”  The app shows my Favorites on my iPhone and my iPad, but NOT on my tv.  How can this be fixed?

Visitor

 • 

1 Message

35 minutes ago

With the streaming app recent update the favorites option is now gone. I don’t like it. It’s too cumbersome to go thru all the listings to find what I want. I had my favorites marked and made it easy for me to go right to the channels I watch most often. I hope they plan to fix this!!!!!!!!!

forum icon

New to the Community?

Start Here