Same thing happened to me just today 8/18/26 also. Around 8-9pm EST I think. There is this same issue from a 2021 thread that they closed but today the problem is newly affecting people including me. Im not going to re-favorite all my favorite channels again!. Xfinity needs to fix whatever they messed up.
Thank you for reaching out. I am sorry this happened to you @Anon38277 If you try to remove and add the channel as a favorite does that resolve the issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I did not want to reenter them but I had to in the end. Some of my favorites restored last night, but in strange duplicate fashion since I had started to re favorite some channels. So now some channels are listed 3 times as a favorite, and my favorite count says 324 instead of my original 174. Please dont push software to the boxes that messes w settings that you only allowed to be stored on users' boxes.
Thank you so much for sharing those details with us @user_4qmv1b! I know this has been a frustrating process with the favorite channels, and I am happy to hear that some of them are restoring. We will certainly document the feedback on our end regarding the experience with the software update.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
As of 8/20, my favorite channels listing was restored by Xfinity. Very glad that happened but wish some awareness of a fix being performed was communicated to all impacted users.
user_4qmv1b Thanks for reaching out! We are seeing an influx of our members reporting an impact to their Favorites list. However, we are not seeing any concerns being reported by our engineering team at this time. Are you able to add channels back to the favorites list?
user_4qmv1b
Visitor
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3 Messages
3 days ago
Tried rebooting but it doesn’t fix the problem.
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Anon38277
Contributor
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15 Messages
3 days ago
Same thing happened to me just today 8/18/26 also. Around 8-9pm EST I think. There is this same issue from a 2021 thread that they closed but today the problem is newly affecting people including me. Im not going to re-favorite all my favorite channels again!. Xfinity needs to fix whatever they messed up.
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sherm205_forum
Visitor
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2 Messages
2 days ago
Happened to me as well!! And I'm seeing many users posting same on Reddit. Get this fixed, Comcast!!!
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XfinityMartyR
Official Employee
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3.6K Messages
23 hours ago
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