Hey there, user_hc02d8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange regarding the fast-forward feature, can you share with us any troubleshooting steps you might have completed?
I used XFinity's system of texting with an assistant. At one point she said that she was sending a new signal to my box. It took just a few minutes. It didn't change anything. She continued to work from her end. Later she said that she was sending another signal and that after 50 minutes I should restart my TV. I did that, but there was no change. Could the box be defective?
Hello user_hc02d8. Please pull the power cord from the box and plug it back in. This will cause a new connection, and it should be able to reset from the App again.
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XfinityAdrienne
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2.3K Messages
2 years ago
Hey there, user_hc02d8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange regarding the fast-forward feature, can you share with us any troubleshooting steps you might have completed?
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