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user_hcjzn1
1st Topic

Visitor

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6 Messages

Monday, July 21st, 2025

fast forward button not working

i changed batterys and now the fast forward doesn't work. if you hit pause it displays the pause and rewind on the screen but the fast forward is missing. Also if you just try and hit the fast forward button it doesn't work

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1 day ago

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XfinityVianney

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2.3K Messages

2 days ago

 

user_hcjzn1, 

Thank you for reaching out and creating a new post. I understand the fast-forward function on the remote has not performed as expected, even after a battery swap. I appreciate you letting us know. Does this happen for all channels? Any issues fast-forwarding recorded content? 

 

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user_hcjzn1

Visitor

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6 Messages

yes it is all channels and recorded content. 

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1 day ago

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XfinityKei

Official Employee

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1.7K Messages

@user_hcjzn1 Thanks for letting us know. I would like for you to try a factory reset and repair your remote. I have a link with the steps along with different remotes for you to choose from and the remote codes. https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_hcjzn1

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6 Messages

my remote wasn't listed it is a  xr2

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1 day ago

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user_hcjzn1

Visitor

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6 Messages

i went to https://www.xfinity.com/support/remotes and selected my xr2 and did the setup. it still doesn't work

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1 day ago

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XfinityRaul

Official Employee

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2.1K Messages

@user_hcjzn1 Thanks for trying. Have you tried resetting your cable box? You can do this by using the Xfinity app or going through the troubleshooting options directly from the device settings?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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