U

Visitor

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2 Messages

Sat, Mar 20, 2021 4:46 PM

Fast forward and rewind is maddening

Let’s say I’m watching a football game live and I want to rewind to see the last play again.  I hit rewind and when I get to the point that I would like to see again I hit play.  Instead of the video resuming at the point where I hit the play button it randomly jumps to anywhere from a minute before, 16 seconds before, 25 seconds ahead, sometimes back to live.  Are there any settings that would allow me to control the point at which the video resumes after rewinding or fast forwarding?  There is nothing more frustrating than simply wanting to rewind a few seconds back and having the video start at any random spot.  I rewind 8 seconds to see a certain play in the game, hit play and it resumes at the point where I started the rewind.  I do it again and it jumps back 20 seconds before the play.  I fast forward and hit play where I’d like it to resume and it jumps to the end of the play.  I can do this 10, 20 times and it simply will not resume at the point where I hit the play button.  I assume this is something meant to predict where I would like the video to resume in an attempt to help me but for gods sake I can handle this on my own.  I am fully capable of watching the tv as it rewinds and resume play at the point that I want to see.  Why, why, why can’t I simply resume the video at the point when I hit play?  This is absolutely maddening.  And don’t get me started on the fact that there’s no ability to watch in slow motion.  I was able to use slow motion on a directv DVR 20 years ago.

Responses

andyross

Silver Problem Solver

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6.8K Messages

2 m ago

You can use the Page Up and Page Down keys to skip back and forward. The default is 5 minutes, but there is a 'hack' to change it to 15-seconds rewind and 30-seconds FF:

https://www.cnet.com/how-to/how-to-program-a-30-second-skip-button-for-xfinity-x1/

Visitor

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2 Messages

What happens if you don't have Page Up and Page Down on my Samsung Smart TV remote? 

(edited)

Official Employee

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88 Messages

Hello, @user_a7d291, thank you for taking the time to review our Xfinity Forums to assist with your concerns. Your comment is on an older post, if you are still experience an issue please create a new post and our experts and specialist can assist!

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Visitor

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2 Messages

2 m ago

Thanks.  I’ve done that and it is helpful.  I would still like to able to rewind or fast forward to a specific spot and have the video resume at the point at which I hit the play button.  Why it would react in any other way makes no sense.  It’s bad enough that it doesn’t resume where you want it to but the fact that it is completely random and jumps to any spot before or after the spot you want is extremely frustrating.  At least if it was consistent I could adjust to it.  If I knew it would jump back another 10 seconds from when I hit play, at least I would have some idea as to how far I want to rewind.  It’s absolutely useless to rewind or fast forward if it resumes at a completely random spot.

(edited)

Official Employee

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204 Messages

Hello, @! Thank you for reaching out to us over our Community Forums. We can definitely take a look at your TV box, and configuration to ensure everything is setup correctly, and you are getting the best signals. The X1 pause, rewind, and fast forward functions should be more responsive for you. 

Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. Thank you!

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

 • 

406 Messages

1 m ago

You can also experiment with voice commands instead.  Try saying things like "Replay," "Rewind 20 seconds," and "Live" to navigate more precisely.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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