Fandango

Accesing Fandango thru the cable box model xg2v2-p, freezes at the logo. Fandango says the version on the box needs to be 9.15.17.

I have no idea where find the box version.

The TV connects to Fandango if go direct to thru the router. Obviously the cable box is the issue. Had a high level tech on the phone with Fandango but once FANDANGO  connected they hung up..hearing that they may have a problem

Now Fandango is asking me questions that only Comcast can answer like the Fandango version on the cable box.

Anybody got a fix, have done restarts, refreshed unplugged an plugged box in, tech at Comcast end tried many attempts. This is what paying exorbanate monthly costs gets you