Fandango at Home App Sound and Video Issues

Today the Fandango at Home (formally Vudu) app has not been working correctly. Sound goes away at times for long periods and video jumps/skips around. This is not an issue on the Firestick so it appears to be only an issue with the app on X1. Hope Xfinity is aware of this.

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GRBU2

Contributor

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60 Messages

5 days ago

I’m noticing some buffering issues with Apple TV+ and Prime apps too - through not as severe as Fandango at Home. Seems to only be occurring on the Arris XG1v4 cable box and not on the wireless 4k box.

I’ve done a System Refresh that didn’t improve things but a Restart looks to have fixed the issue (at least temporarily).

(edited)

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XfinityBrianH

Official Employee

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1K Messages

GRBU2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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3 days ago

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GRBU2

Fandango at Home App Sound and Video Issues

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