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Visitor

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1 Message

Thu, May 6, 2021 10:57 PM

fan noise from new xfinity box is too much to handle

Just upgraded to a new box in order to have access to new apps (Disney+), but continual fan noise has us considering another change. Is it possible to swap for a different box, or must we go back to our old box?

Responses

Official Employee

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200 Messages

1 m ago

Hello @user_724f65. Thank you for bringing this to our attention. I'm happy we helped you upgrade, so you can enjoy all the great apps on the X1 platform. I understand; however, you aren't happy with the device. I can definitely help research this further. I ask that you reach out privately, so we can cover the details of your equipment options. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

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