Summertom1's profile

Regular Visitor

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2 Messages

Fri, Feb 7, 2020 4:00 AM

Fan Noise from DVR

The fan on my DVR (XG1-P/PX013ANM) keeps getting louder and louder. When I first received it, the noise was there but acceptable. It seemed to get louder each day. It is now pretty unbearable.

According to other posts on this board, the problem can be fixed with obtaining a newer model DVR. I've only been with Xfinity for a few months. It seems that I was given an older model DVR.  

Can you please advise me and help me obtain a newer and quieter model DVR?

Thank you very much.

 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

The quickest is to swap it out at your local service center

Regular Visitor

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2 Messages

1 y ago

Can there be an arrangement for the latest DVR model to be mailed out to my residence?  My local Xfinity store only stocks the DVR that I currently own.

Official Employee

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2.7K Messages

1 y ago

Hello, Summertom1! 

I'm glad you reached out to us here about your noisy DVR. I would love to work with you to get a new one shipped out to your home. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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