3 Messages

Wednesday, September 13th, 2023

Closed

Failed to download image

From what I gather there was an outage in my area concurrent with the TV box doing one of it's periodic updates. 

Message on screen:

Give us a call.

We've run into a problem here. Sorry about that. We'll take  care of this as quickly as possible.

Code download Summary:

Download Status: Failed to download image

Image Name: SX022AN_5.0p29s1_PROD_sey-signed.bin

IP Address: IPv6 address (unclear if it is mine, or the server the firmware code is being downloaded from)

P-DRI_SX022AN_V33.0.0           Primary-DRI             RDK-03012-2

Restart of TV  box from Xfinity web site. Same result.

Restart of TV box but dropping power for 10+ seconds. Same result.

Outage map says the outage is resolved.  No text message status update ever delivered.  It's been >12 hours since this started.

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