Failed to download image

From what I gather there was an outage in my area concurrent with the TV box doing one of it's periodic updates.

Message on screen:

Give us a call.

We've run into a problem here. Sorry about that. We'll take care of this as quickly as possible.

Code download Summary:

Download Status: Failed to download image

Image Name: SX022AN_5.0p29s1_PROD_sey-signed.bin

IP Address: IPv6 address (unclear if it is mine, or the server the firmware code is being downloaded from)

P-DRI_SX022AN_V33.0.0 Primary-DRI RDK-03012-2

Restart of TV box from Xfinity web site. Same result.

Restart of TV box but dropping power for 10+ seconds. Same result.

Outage map says the outage is resolved. No text message status update ever delivered. It's been >12 hours since this started.

Responses

U

user_762fb8

3 Messages

2 years ago

p.s.

There have been repeated attempts, presumably on your end ('cause I haven't touched anything in the last hour). So far, same results. No joy.

If it makes any difference, the LED light on the TV box is blinking green.

2

0

XfinityEva

Official Employee

•

1.6K Messages

Hey @user_762fb8 Thanks for visiting out Xfinity Community Forums for this error after the interruption. We're sorry to hear that your device did not restore after the event.

I see you have tried the steps we would normally recommend for troubleshooting this specific error. (You can view more on errors received at Xfinity.com under Support > TV & Streaming)

Please send us a direct message.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

0

U

user_762fb8

3 Messages

Ended up going to the store to get a replacement box. After that, scheduled a technician to replace the replacement box. We're good no.

2 years ago

0

X1

user_762fb8

Failed to download image

user_762fb8

XfinityEva

user_762fb8

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