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Visitor

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3 Messages

Wed, Mar 31, 2021 4:38 AM

Factory reset Xfinity flex XI6 BOX

How would I factory reset my Xfinity XI6 STB to factory settings? 

Responses

Official Employee

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129 Messages

4 m ago

Hello, thank you for taking the time to reach out on our Xfinity Forums. I am sorry to hear you are having some issues with your Flex box. What issues are you experiencing that would cause you to want to reset the box?

Visitor

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3 Messages

4 m ago

I need to clear and reset all logins and settings from my flex box.

Visitor

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3 Messages

4 m ago

I have the same question. Is there a reset button on the Flex streaming device that resets the device to factory settings as though it were brand new? Specifically, is there a way to erase the Wifi password before returning the Flex device to Xfinity? Thanks.

Visitor

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1 Message

4 m ago

I'm wondering the same thing.  I want to wipe WiFi passwords etc from the device before I return it.  I asked a rep over chat and they were like, "It can't be done."  I asked to speak with a manager, and they said, "Just drop it off at a store, it'll be fine."  And I replied, "No, it won't be fine."  And they basically gave up and gave me an 800 number to call.  I am NOT returning this device til I figure out how this can be done.

Visitor

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1 Message

1 m ago

How do I factory reset before returning my device?

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