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jerryscot
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Frequent Visitor

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5 Messages

Sat, Oct 5, 2019 1:00 PM

Extra room showing on DVR

Hey,

 

I have an extra room showing up on my DVR.

 

My account shows as follows

  • Bedroom
  • Master Bedroom
  • Living Room

 

On the DVR I have an extra Living Room

 

  • Bedroom
  • Master Bedroom
  • Living Room
  • Living Room

Have recordings on all except the extra Living Room which there is nothing.

 

How can I remove the extra Living Room?

 

thanks

 

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Updated 

2 y ago

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jerryscot

Frequent Visitor

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5 Messages

2 y ago

3 devices

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0

Rustyben

Expert

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24K Messages

2 y ago

@jerryscot wrote:

3 devices

there is a national ticket on this. the problem is that a returned box is on our records still, but in an 'inactive" non-billed state. the new feature picked up these devices as if active.

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