Visitor
•
6 Messages
Everyday while I am watching tv show my screen goes black. I am not changing channel it just goes black.
When I am watching a show which is included in my package my tv goes black. I am not channel surfing just watching. Everyday this occurs, and when I troubleshoot they always respond with I am changing channels to what I am not allowed to have. This is ridiculous. You can never talk to a human always a response .. tv just froze now and went black
XfinityJon
Official Employee
•
764 Messages
2 days ago
Good afternoon Henriettal0 I can certainly understand your frustration if a program you are watching cuts out. You have reached the right team, and we would be happy to assist you. In order to assist further I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0
EG
Expert
•
114.4K Messages
3 hours ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section.
0
0