Contributor
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41 Messages
Every time I push xfinity Button the TV box restarts, fixed
Got a new 4K box yesterday, Old one Would not play any DVR recordings anymore.
Worked fine yesterday but today whenever I press the Xfinity button the box would restart.
It was doing the same thing with two different remotes, I tried refreshing the system no go, After doing some research on other things to try .
THE FIX , Went to my Samsung TV to the Anynet HDMI above my AVR icon, On the right on that screen is a refresh button I simply Selected that button and refreshed it, That fixed the problem.
Power saver for the box is off, HDMI-CEC is off
I hope this helps someone else
XfinityQuemekia
Official Employee
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774 Messages
1 day ago
Hello there @HDRock! Thank you so much for reaching out and sharing such a detailed and helpful solution to the issue you experienced with your new 4K box. We genuinely appreciate you taking the time to not only troubleshoot the problem but also share the fix with us and potentially others in the community! Thanks again for being a great Xfinity customer, have a wonderful day.
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