espn X1 TV broadcast issues pixalated and garbled sound distortions

ESPN X1 TV Broadcast pixalated and garbled and sound distorted..ALL Espn channels are very bad pixalating, garbled and sound distortions. Very bad during recent 2023 college bowl games. Live broadcasts seem worse...ABC network broadcasts are ok.. other streaming services and apps(netflicks, amazon prime etc) are ok...

Responses

XfinityAirelle

Official Employee

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2.1K Messages

11 months ago

kulakpa Hi there! We are sorry to hear you are having issues with ESPN channels. Our team can help.

What troubleshooting steps have you taken so far?

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kulakpa

Visitor

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2 Messages

11 months ago

Unplugged tv and the x1 box connected to tv. Pulled hdmi cable and put it back in. Nothing got better. Had same on issue yesterday 1/3/2024. Tv set is a Sony smart tv. All other non espn channels that I checked were ok

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XfinityEmilyB

Official Employee

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1.7K Messages

@kulakpa Thank you for troubleshooting and narrowing the issue down to ESPN channels. Let's keep working on this together. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

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11 months ago

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X1

kulakpa

espn X1 TV broadcast issues pixalated and garbled sound distortions

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XfinityAirelle

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