Visitor
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5 Messages
ESPN channels unwatchable
For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.
XfinityRichard
Official Employee
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2.6K Messages
3 months ago
Hi there, @user_a1f811 I'm sorry to hear about the picture quality you are experiencing with ESPN channels. As a sports fan I know how frustrating this is for you. Are you only experiencing this issue with the ESPN sports channels only?-Richard
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rnw101563
Visitor
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1 Message
2 months ago
Same issue as well. As soon as a game comes on LIVE. It's pixilated and fragmented. Been trying past two college football seasons to correct. Always the same response from XFinity. (turn box off an on, buy a new cable, tighten cables, etc... NONE has ever worked).
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RKESWFL24
2 Messages
19 days ago
I have lodged a similar complaint last year after years of ESPN broadcast issues. Obviously Xfinity cannot or will not address the issue. The pixelating, scrambling, pausing happens only on the ESPN channel when watching through the cable set top box. It is not the hardware on my end. ALL other channels come through perfectly. Oddly enough, if I watch the stream of ESPN on the Xfinity app, no issues. Good luck getting anybody to correct this issue.
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user_a1f811
Visitor
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5 Messages
19 days ago
Was supposed to be sent all new equipment but it never showed up, I end watching on the app as well. If I could ever speak with HUMAN it would be great.
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