ESPN channels unwatchable

For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.

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XfinityRichard

Official Employee

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2.4K Messages

2 months ago

Hi there, @user_a1f811 I'm sorry to hear about the picture quality you are experiencing with ESPN channels. As a sports fan I know how frustrating this is for you. Are you only experiencing this issue with the ESPN sports channels only?-Richard

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user_a1f811

Visitor

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4 Messages

Also the NFL channel. Appreciate any help. It's been issue for at least the last year. The problem comes and goes.

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2 months ago

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XfinityRichard

Official Employee

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2.4K Messages

Hi there, @user_a1f811 I'm sorry for the trouble you are experiencing with those 2 channels. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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rnw101563

Visitor

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1 Message

20 days ago

Same issue as well. As soon as a game comes on LIVE. It's pixilated and fragmented. Been trying past two college football seasons to correct. Always the same response from XFinity. (turn box off an on, buy a new cable, tighten cables, etc... NONE has ever worked).

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XfinityEmilyB

Official Employee

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2.4K Messages

rnw101563 Welcome to our community forum! Thank you for letting us know that you're seeing a pixelated and fragmented picture when you're watching a Live game. Let's troubleshoot together and make sure you have a clear imagine to enjoy going forward.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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user_a1f811

ESPN channels unwatchable

XfinityRichard

user_a1f811

XfinityRichard

rnw101563

XfinityEmilyB

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