Visitor
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2 Messages
ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box.
I tried rebooting the X1 box and still no luck.
user_cjrxiz
Visitor
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1 Message
5 days ago
I’m having the same issue
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XfinityBrianH
Official Employee
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2.5K Messages
5 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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user_g8hwcz
Visitor
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2 Messages
2 hours ago
Had a tech come to the house and confirm I need a different box and the guy at the store didn’t give me one that would support the app. Need to be a …14 and I had been given a newer ..13 model. I didn’t keep the correct box as it didn’t have the digital optical audio output to connect to my receiver as my TV is old and doesn’t have the HDMI arc feature. I’ll try again after upgrade to my TV.
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