ESPN and TNT

On January 14, I tried to watch the Celtics game on the NBC Sports Boston app on my Apple TV box as I have been doing for the last few years here at my winter home in Arizona, but I got a message that NBC Sports Boston is no longer part of my Xfinity subscription package. When I called customer service, I was told that I will have to upgrade to the 190-channel Ultimate package. NBC Sports Boston and NESN were moved to the Ultimate package.

I had received an email from Xfinity four days earlier that NBC Sports Boston and NESN are moving to a different package. Since I am not returning to Massachusetts until June, I cannot upgrade my 125+ channel package to the Ultimate package. I understand all this.

However, on January 20, I tried to watch the Celtics game on the ESPN app, but I got a message that ESPN is no longer part of my Xfinity subscription package. I went online to see the channels that are in my 125+ channel package, and ESPN is still there. The next night I tried to watch the Celtics game on the TNT app on my Apple TV box, but I got a message that TNT is no longer part of my Xfinity subscription package. I went online to see the channels that are in my 125+ channel package, and TNT is still there.

On January 20, I called customer service to explain the situation and to ask why I can’t watch ESPN and TNT on my Apple TV box. I finally got through to a human being after declining to use a chat bot. She was very nice and wrote down everything I told her. She contacted IT, and she gave me a ticket number. She said someone would contact me when I could watch ESPN and TNT on my Apple TV box. I have not heard back from anyone yet, and I still can’t watch those two channels.

I just auto paid my monthly Xfinity bill of $168.24. But I don’t think I should be paying that much if I can’t watch ESPN and TNT.

Can you help me?

Thanks.

[Edited: "Personal Information"]

Middleton, Mass.

Longtime Xfinity customer.