Error XRE-03059

I've been having this problem since April 3rd. And I would like to know if anyone else has been having the same problem on a few channels? I am in the Baltimore area. Called several times, do all the basic over the phone troubleshooting. Tech came out, switched 2 of my cable boxes to something I didn't want and now the problem occurs on my main living room TV. Been with Comcast for many years and they do not offer long term customers any deals only to get the run around.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Do a forum search for that code, it’s a very common tuner error code. It’s a code that isn’t solved by refreshes and box swaps. Channels come in different frequencies, another tech should come out and check the frequencies of the channels you’re having issues with

XfinityThomasC

Official Employee

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3.4K Messages

5 years ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! If you're continuing to see this error please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity support tab to start the chat session so I can further assist. I can also go over new promotions and help you get the equipment you want once we have your technical issues resolved.

lao23

Regular Visitor

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7 Messages

@ComcastThomasF I am still having the problem. A Technician was to schedule to come out May 1st between 8-10am. I received 2 messages, one at 8:23am and then one at 9:03am that the Xfinity Tech is on the way and will arrive soon. I thought that was unusual, so I checked my channels that was not working on the main living room tv and it "magically" was working. After that day it reverted back to not being able to get the channels. I currently am still having the problem. I dont see where I can establish a chat. Please help.

5 years ago

CCJodie

Problem Solver

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1.3K Messages

@lao23 Sorry to learn about that. Sometimes refreshing the page can have the chat icon in the top right-hand corner show. Please try to find that and once you do, please search for Xfinity Support.

I no longer work for Comcast.

5 years ago

JLBenny2474u

Visitor

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1 Message

5 years ago

After being basically hung up on twice by Chat support, and reading about the error code being a frequency error, I realized that I had moved my wifi router too close to the cable box. Apparently that causes issues because as soon as I moved it, the issue resolved. Try moving your cable box and make sure that there is no other outside interference. Just a suggestion. Good luck.

CCChe1

Retired Employee

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87 Messages

Hi there @JLBenny2474u, thank you for sharing the details of your issue and what you did to resolve it on your end so others can see if this will help them as well. I'm sorry you were able to get help before. Please let us know if there is anything we can assist you with in the future. Thanks for being a valued member of the Comcast family.

I no longer work for Comcast.

5 years ago

user_259b06

Visitor

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1 Message

5 years ago

We have been having this same code issue for over a month on at least 12 channels. The channels keep increasing every other day. I have called and the techs trouble shoot, say it will be fix in 72 hours and have sent techs out to check. 2 techs came to my house and determined it was a weak signal. The line was fix, but less than 24 hours later the code returned. I called again. I was told it would be fixed in 72 hours. That was 5 days ago.

XfinityEva

Official Employee

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2.5K Messages

@user_259b06 I am sorry to hear you are still experiencing this issue and would suggest a follow up at this time. Please send us a private message with your full name and service address to help with this further.

To send the requested information in a private message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3zeNKRM

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it

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5 years ago

X1

lao23

Error XRE-03059

CCAndrew

XfinityThomasC

lao23

CCJodie

JLBenny2474u

CCChe1

user_259b06

XfinityEva

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