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error rdk 03033
I see on this forum, as well as many social media platforms, many people are experiencing countless incidents of the error RDK 03033, locking up the ability to change channels or accomplish any other thing with the x1 box. I received my first x1 box in December 2019, and have this error occuring frequently and without any recourse. I have used comcast for 11 years, and the old box worked just fine. none of these errors until Dec. 2019 when I received and installed this new x1 and this error is ongoing since, almost daily.
I have contacted Comcast by numerous calls, texts, emails regarding this issue, RDk 03033. I have been told: 1) outage in your area 2) we cant connect with your box 3) we have resolved the problem in your area 4) we have sent a signal to your box 5) We are resetting your box . And those are only the responses I can remember. I will be taking this as far as I can. including board of directors, fcc, or anyone else I can think of.
user_f1a74b
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1 Message
4 years ago
I am in north Boulder and I have been experiencing the RDK 03033 error ("having trouble connecting") in the evening almost every night over the past few months. It most often occurs between 8:15 - 9:15 pm. Two of my adjacent neighbors, both Comcast customers, also experience the same thing at night.
Sometimes I have reset my cable box and sometimes not. The problem has resolved on its own, without doing anything, but it takes 10 - 60 minutes to do so. Resetting the cable box takes 5 - 15 minutes, but doesn't always fix it.
This is not an equipment problem, as in old or poorly operating equipment. This is a demand exceeds capacity issue, much like when a website crashes when too people try to access it at once.
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fwafwow
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4 Messages
4 years ago
I have also *just recently* encountered the same problem with my X1 boxes. I initially thought it was related to a recent A/V upgrade (given the timing), but my A/V guy pointed out that he didn't touch the Xfinity boxes or connections. They did, however, connect several TVs to other equipment and the Xfinity boxes using CAT-6 cable and HDR extenders. Anyone know if that change could have any impact?
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