Error playback multiview

I get this error when trying to use multi-view on my new box. How can I fix this?

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MikeB39A

Problem Solver

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702 Messages

1 year ago

Here are a few specific steps to troubleshoot a multiview playback error:

Check your internet connection:
Ensure you have a strong and stable internet connection.

Run a speed test to verify your bandwidth is sufficient for multiview streaming.
Restart your device:
Turn off your streaming device (like a smart TV, streaming stick, or phone) and turn it back on again.

Update your app:
Check for updates for your streaming app and install any available updates.
Adjust multiview settings:
Access the multiview settings within your streaming app and ensure they are configured correctly.
Try different layouts or combinations of streams to see if the issue persists.
Check for device compatibility:
Verify that your device is capable of supporting multiview streaming.
Sign out and back in:
Log out of your streaming account and log back in to refresh your session

0

XfinityAlfonso

Official Employee

•

2.2K Messages

1 year ago

Hello user_q9hpj2 is this showing up for all the titles listed when using Multi-view, or just certain ones? And are we trying to see these when sports games are on and available?

0

X1

user_q9hpj2

Error playback multiview

MikeB39A

XfinityAlfonso

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