Hello @tommyd78, thanks for taking the time to reach out to our Digital Care Team. We value you being a customer with us, and I am sorry to see that you're having connection issues with the cable service. I absolutely know the importance of having your service work, so we definitely want to get this corrected for you.
This error message may have been related to an area service interruption, or the cable box may just need a simple manual reboot to correct this issue. If you're still receiving this error, please unplug the power cord from the back of the cable box, wait 10-15 secs, plug the power cord back in, and allow 10 mins or less for the cable box to reboot. Please also ensure all connections going to the modem and wall are finger-tight on your end.
XfinityAmira
Official Employee
•
3.9K Messages
2 years ago
Hello @tommyd78, thanks for taking the time to reach out to our Digital Care Team. We value you being a customer with us, and I am sorry to see that you're having connection issues with the cable service. I absolutely know the importance of having your service work, so we definitely want to get this corrected for you.
This error message may have been related to an area service interruption, or the cable box may just need a simple manual reboot to correct this issue. If you're still receiving this error, please unplug the power cord from the back of the cable box, wait 10-15 secs, plug the power cord back in, and allow 10 mins or less for the cable box to reboot. Please also ensure all connections going to the modem and wall are finger-tight on your end.
Let us know if this helps, thank you!
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