Visitor
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2 Messages
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This happens repeatedly. This has been going on for several days. Is this a known problem that will be resolved soon?
This problem only occurs on Paramount +, all other streaming apps work fine.
I watch Paramount + through Xfinity on my TV.
I reset the app - no change
I restarted the TV, the Xfinity box , and the router - no change
XfinityMelinda
Official Employee
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81 Messages
7 hours ago
Hello @user_0g1634 and thank you for posting on our Xfinity Forum community! It's unfortunate that you're not able to experience watching Paramount+ without errors. It is our hope we can help you resolve this issue! You have done some great troubleshooting!
You might have the best results by clearing your locally stored data — this often works even better than restarting the device when you’re seeing app-specific “Something Went Wrong” errors.
Here’s how to do that:
Settings (gear icon) → Privacy → Clear Cookies and Local Storage
Just a quick heads-up: clearing this data may sign you out of some apps, so be sure you know your login information before moving forward.
Once you’ve cleared everything, go ahead and try launching your app again and let me know how it goes.
Please let us know if these steps help.
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