Error message on TV while pairing remote. Sorry weren't into a problem.

Remote seems to be paired but the error message on the screen won't go away. It says 'sorry, we ran into a problem. It looks like you come from an unknown source.

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user_fht12o

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20 days ago

Never-ending. Unplugged TV box and then it worked.

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user_fht12o thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, after unplugging the TV box the error message went away and the TV remote has continued to work as intended?

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18 days ago

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user_fht12o

Error message on TV while pairing remote. Sorry weren't into a problem.

user_fht12o

XfinityMarcus

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