RedPillJunkie's profile

New Poster

 • 

2 Messages

Wed, Oct 28, 2020 11:00 AM

Error Code XRE-10007

Equipment

(1) DVR XG1v4-A

(3) Xi6-T

(1) Xfinity XB3 Modem/Gateway in Bridge mode

(1) NetGear Router

(1) Unmanaged 24 port switch

 

ALL boxes are hardwired ethernet to the switch.  All boxes show an ethernet connection in device settings.  DVR box is the only box with coax attached to it.  ALL boxes show the XRE-10007 error code after being idle overnight, every night, but work right away when you hit the "Try Again" button.  ALL boxes are set to never go into "Standby Mode".  What am I mising here?  Suggestions please. 

Responses

New Poster

 • 

2 Messages

8 m ago

Oh man, I was afraid you were going to say that!  I'll tell you what; you tell me what movie  "RedPillJunkie" refers to and I won't bother your engineers again.  Then, I'll spend my Saturday disabling Bridge Mode and making my network work somehow.  Once I disable Bridge mode, should I enable MoCA?  Can I disable the XB's wireless so I can use my router's wireless instead?

ComcastDenys

Official Employee

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17 Messages

8 m ago

Here's what I've got from one of our engineers:
"the problem is that XB in bridge mode. In order to fix the problem bridge mode needs to be disabled. Xi needs to be directly paired to XB via WPS"
hope this helps

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

 • 

17 Messages

7 m ago

Once Bridge mode is disabled on XB,  MoCA should automatically re-enable itself.
If not, then you may need to login to XB GUI and enable it.

Preferred configuration is Xi being directly connected to XB either via WiFi or ethernet cable.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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