Visitor
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1 Message
Error code XRE 03059
I have been dealing with this issue since the beginning of the year. I have spoken with reps over the phone and online. A technician has been out to the home and wasn't able to fix the issue. Football season is in and I am unable to watch the games because of this error code. I NEED THIS FIXED OR I WILL BE GOING TO SOMEONE ELSE. I have been with Comcast for 10 plus years and have always been happy with the service no matter the price but not being able to watch football is a deal breaker for me!
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hello @user_a85b5e, we appreciate you taking the time to reach out to our team through Forum. My household is a big football fan as well and we know the importance of having a reliable connection during the games. We can certainly help and look into the issue. Are you experiencing the issue on multiple devices or just one?
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Rustyben
Expert
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24.6K Messages
3 years ago
that code means whatever channel was selected could not be tuned to by the set top box providing channel viewing service. to diagnose more, need to know what equipment you are using (DVR/xg2 Hub, xi3, xiD, xi5, xi6). If more than one set top box, next time you have the problem tune to same channel quickly on all your set top boxes. do any of them tune to that channel?
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