Thu, May 14, 2020 2:00 AM
I am sick and tired of paying all this money for cable and channels not working. I cannot get Fox 29 from Philly on my TV. When your store opens I will be returning the cable box.
7 d ago
Diamond Problem Solver
1 y ago
I am getting 03059 on nearly all channels below 1411. The weird thing is that I can record a program from one of the 03059 channels that is unreachable, and it will record perfectly. No exceptions. So I now watch programs on these channels by recording them and beginning watching a couple of minutes later. I will not tolerate this for long, however.
I did an online chat with a guy named Dustin. He tried a number of things and ended up giving me an outdoors appt today (coronavirus). I figured the recording must be cloud, didn't make sense otherwise. I did forget to mention here that SD channels work fine, but, of course, it switches to HD if there is a corresponding program. I'll report later.
1 m ago
What does it mean that it is a "tuner issue"? Does that mean replacing the cable box or modem would help?
tuner issue means that the frequency used by a channel is impeded and can’t be tuned in by the cable box. Majority of the time it is not the cable box.
Then what is it. I hooked direct from incoming cable to box to TV and stil error codes on the same channels.
it can be anywhere between the tap outside to the cable that you were trying. Splitters (bad and too many) and bad cable are the most common reasons
That is interesting since the message in error box says: "We're having some trouble on our end. This channel isn't currently available. Please try tuning away from this channel for a few seconds and then tune back to it. If that doesn't work, please try again in a few minutes." That doesn't sound like it is between the tap outside and my cable box. Also, the fact that a reboot of the cable box also argues against connections etc.
That’s just a general message that there’s an issue. You’re not going to get an exact message about the problem like “your cables are loose” or “the splitter is bad”
What’s funny is Comcast did some kind of upgrade in my subdivision and now half of my cable channels aren’t working. So try again about this being a tuner issue. More Comcast customer service rhetoric out of a manual.
22 d ago
Where do you think the signal for the tuners comes from? Answer: Outside
If you know work was done outside that's where the solution lies, get a tech out
Hi there @jmray8! I am sorry to hear that you are having issues with some of your channels. We definitely want to take a look into this.
So we can help, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thank you so much!
20 d ago
I am getting the same error message. This happened a few months ago too. We had to have a technician come out and he never really knew why we were getting this error. He changed out the box and it fixed it...well until the error popped back up again today. I did all of the checking cables, system refreshes, unplugging, etc etc and still nothing! Its so frustrating!