Hello, @user_tteivi. We appreciate you reaching our team on Forums regarding the issue with the cable box. Can you please attempt the following steps?
1. Ensure that the connections are tight, if applicable. 2. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. 3. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. For more information, please see Restart Your TV Box.
XfinityGabby
Official Employee
•
1.5K Messages
2 months ago
Hello, @user_tteivi. We appreciate you reaching our team on Forums regarding the issue with the cable box. Can you please attempt the following steps?
1. Ensure that the connections are tight, if applicable.
2. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in.
3. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. For more information, please see Restart Your TV Box.
0
0