Visitor
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1 Message
Error Code rdk03013
We keep getting this code despite tightening cables and switching to a new HDMI cord. Anyone know how to resolve?
Visitor
•
1 Message
We keep getting this code despite tightening cables and switching to a new HDMI cord. Anyone know how to resolve?
CCJess
Problem Solver
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323 Messages
4 years ago
Hello, I am sorry to hear you are having trouble with your TV service, we want to help so you can enjoy your tv service. I would like to ask a few questions to make sure we fully understand. Are you seeing this on any particular channel, or is it on all channels? Also, are you seeing this error code on multiple devices?
I also want to let you know you can use the Xfinity app to troubleshoot your services, it is super easy and convenient to help get your services back up and running as quickly as possible.
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