jhartfelty's profile

Visitor

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2 Messages

Friday, January 19th, 2024 8:39 PM

Closed

Error Code CONSTANTLY!!!

Our service has been interrupted off and on since November.  It will show the error code XRE 03056.  The only way to fix it is to get on the app and go through the same questions over and over for a reset.  Recordings are effected as well.  It's infuriating.  What is the fix here??

Visitor

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2 Messages

10 months ago

Like just now it had been working fine UNTIL I CHANGED THE CHANNEL.  Big no go.  Now I have an error message again.  We pay FAR TOO MUCH for this to keep happening.

Official Employee

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1.7K Messages

Hi, @jhartfelty Thank you for reaching out. I hope you are doing well besides the headaches with your equipment. This error code can stem from general system issues outside the home, and it should generally typically clear up after restarting/rebooting your box. I understand, however, that you need to do this multiple times. That shouldn't be the case. I appreciate all your time and efforts so far. 
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

We are having the EXACT problem!  This is getting ridiculous.  I feel that a refund for the amount of time and product lost is in order for everyone, because it is happening A LOT!!.  I will visit the chat feature and express my displeasure there,  as well as polling FB to see how many others are experiencing the issue.  Somebody (you all!) needs to get their act in gear and fix this. 

(edited)

Official Employee

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1.8K Messages

This isn't the experience we want, @user_ktl1se. XRE-03056 — Sorry, we’re having trouble connecting — X1 and Flex error messages can be frustrating. We'd appricate the opportunity to help. Could you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

I have had to Chat with Xfinity support at least 20 times now.     It doesn't do any good.     I'm having this same issue, and have for the last several months.    I've had 7-8 technicians out, and they all say - Xfinity Chat as well - that they will fix this issue and it will never happen again.   They ALSO all say that there is maintenance work being done in the area, or updates.    They've all said something different is the problem, and none of them have been able to fix it.   I'm having another tech come out tomorrow, as our DVR recording the game would keep freezing, and like you, any time I fast-forwarded or rewound, I'd lose the signal completely, and then be stuck on the welcome screen  for hours, or until I unplugged it.   Sometimes it would come back  (only to drop again when I went to my recordings), and sometimes it would just stay stuck on the Welcome screen, not responding to ANYTHING.    We're paying $over $300/month.   It's ridiculous.   Does anyone know if Roku, or DirectTV can offer me what I want?   Tennis Channel, ESPNHD, MLB, and regular channels?   We want to watch all of our sports, and it's killing us to not be able to.

Did you ever get it addressed?

5 Messages

@user_ktl1se​ Don't waste your time.   Well, actually, do it, waste THEIR time.   I've had this same issues, 7=8 techs, no one can fix it, and just yesterday it got monumentally worse.   And guess what?   A technician is coming out tomorrow, and they say they will fix it, and it will never happen again!    Wheeeeee!  Technician Visit #9!!!

5 Messages

7 months ago

I'm having this same issue, and have for the last several months.    I've had 7-8 technicians out, and they all say - Xfinity Chat as well - that they will fix this issue and it will never happen again.   They ALSO all say that there is maintenance work being done in the area, or updates.    They've all said something different is the problem, and none of them have been able to fix it.   I'm having another tech come out tomorrow, as our DVR recording the game would keep freezing, and like you, any time I fast-forwarded or rewound, I'd lose the signal completely, and then be stuck on the welcome screen  for hours, or until I unplugged it.   Sometimes it would come back  (only to drop again when I went to my recordings), and sometimes it would just stay stuck on the Welcome screen, not responding to ANYTHING.    We're paying $over $300/month.   It's ridiculous.   Does anyone know if Roku, or DirectTV can offer me what I want?   Tennis Channel, ESPNHD, MLB, and regular channels?   We want to watch all of our sports, and it's killing us to not be able to.

Did you ever get it addressed?

1 Message

6 months ago

Same with us. Every other day!! Getting sick of the [Edited: "Language"]

(edited)

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