Visitor
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2 Messages
Error Code: Apps 04036. Paramount Plus Access
It appears that Comcast has had an issue with all its Streaming Services to varying degrees, Paramount Plus being the most predominate. Why have you not fixed this and why do you continue to tell your agents to deny the issue! Time to own up to the problem and fix the issue!
user_84d67d
Visitor
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2 Messages
2 years ago
In my case, my giant HDEF screen can not download Paramount + so Comcast provide me with a box to replace my DVR that allows me to run most streaming apps but NOT Paramount+. I get the same partial load and error "Apps 04036". Unplugging the box, waiting, and plugging back in doesn't help. Nor does "try again later." I've been trying again later for months. I need a box that does what I'm paying for. If it is because of insufficient memory, I am PISSED!
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user_84d67d
Visitor
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2 Messages
2 years ago
Same problem, but I'm running the app on an Xfinity DVR acquired explicitly for this purpose because I can't install apps on my less than brilliant TV. Just got off the phone with tech support after 10 minutes of EXTREMELY frustrating auto voice response run-around and the Xfinity [Edited: "Language/Inflammatory"] informed me that I have to delete recordings on my DVR to make room for the app to load. [Edited: "Language"] I asked him to repeat what he was telling me to be sure I heard him right so I deleted all my recordings, unplugged and rebooted my Comcast DVR and of course, I still get error APPS 04036 when I try to run Paramount+!
XFINITY, TAKE RESPONSIBILITY!
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user_a9172f
Visitor
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1 Message
2 years ago
I am shocked everyone is having this problem! My main X1 box gives me the blue screen then hangs up and then gives this error message. I have tried everything mentioned here (as all of us have) and it only worked one time then was so choppy you couldn’t enjoy it.
Both my wireless boxes receive it with no problem. I pay for it directly to Paramount + so it’s not because we didn’t buy it from Comcast or the wireless boxes wouldn’t be able to play it either.
why won’t they own up to it and fix it then credit us all for the inconvenience. Fat chance unless you call and scream. Then they will cut your bill on half for 6 months. But you still won’t have Paramount + to enjoy.
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user_51202a
Visitor
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1 Message
2 years ago
People are "cutting the cord" at unprecedented rates, and this isn't helping. Why should I keep paying Xfinity's exorbitant prices AND have to buy an Apple TV (my spouse's threat) to solve this one problem? If Xfinity has a solution that has no cost to me and doesn't involve [Edited: "Language"] like unplugging and resetting, I'd like to hear it. Soon.
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Dominic58
Regular Visitor
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3 Messages
2 years ago
I took in a 4K DVR and a regular box, they didn’t have a 4K to exchange with me so I got a standard DVR box with the clock and a wireless box.
Got home set everything up and it starts can’t get paramount to launch, tried several resets and even exchanged the box three more times…..still the same problem, this is all on my living room setup. Went to tbe bedroom where the wireless box is and paramount works great!!!
I learned that the wireless box is 4K, so my assessment is that you need the 4K box to use paramount plus. So I switched boxs around and all is fine now.
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RepHelp
Visitor
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2 Messages
2 years ago
I am Xfinity tech but also a I work in technology out side of Xfinity like running server and Making APPS So to answer question of who to blame with this becoming a problem no real blame the app has to update and that comes from the creator to us. The fix is to go in to the cable box in the setting and go privacy and then clear local storage data and the app will load for you to sign in or sign up just like when you have a files on your phone and you can't load app data cause you need to clean your phone out.
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user_ff263a
Visitor
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1 Message
2 years ago
In reading this post hard to believe that 4 months later the issue still exist. terrible that we are paying for (2) services Xfinity + Paramount +. I have called over and over again and YET to get an agent on the phone. First we heard the reason in delay was due to COVID-19 and no one could work. Then everyone moved to remote and NO ONE answered the phones. Now we get chat robot that wants to send you a text message to try and troubleshoot. The perhaps you might get a real person. In the end the APP is not working and both service should refund to the customers that take time and that is LONG time out of our very busy day, sitting on the phone WAITING for someone to answer, then go through the painful process of speaking to someone on a small island and listening to their families in the background... while we try to explain that we have unplugged, refreshed, shut-off, turned back on and repeated the process 3x and it still is not working... and again get no where. BUT you best pay your $400.00 Xfinity bill and yes by the way they will pester you to go mobile with them. WHY would we want to. So I agree they need to own up and pay up for the bad service.
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user_a6177a
Visitor
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1 Message
2 years ago
I installed the app the other day and just saw the loading circle sign then the app error message. I called yesterday. The lady said that my TV wasn't a smart TV. That's why I'm unable to use the app. Why have it listed on the search bar if your not able to connect?
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