Visitor
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1 Message
Equipment upgrade
I’d like to replace my old X1 primary tv box, model XG1-A, with the 4K HDR capable XG1-4 tv box. Also, I’d like to replace my old gateway box, model TG1682G, with the newer XB7 gateway, model TG4482A, to handle the simultaneous bandwidth of a new LG 4K HDR smart tv, laptop computers, and various smart home devices.
XfinitySelena
Official Employee
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568 Messages
4 m ago
Hello @user_fa152e. Thank you so much for reaching out to us here via our Forums platform. I will be happy to help you with getting your equipment upgraded. Can you please send us a DM to start?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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