1 Message

Mon, Jan 24, 2022 1:11 PM

Equipment upgrade

I’d like to replace my old X1 primary tv box, model XG1-A, with the 4K HDR capable XG1-4 tv box. Also, I’d like to replace my old gateway box, model TG1682G, with the newer XB7 gateway, model TG4482A, to handle the simultaneous bandwidth of a new LG 4K HDR smart tv, laptop computers, and various smart home devices.

Official Employee


568 Messages

4 m ago

Hello @user_fa152e. Thank you so much for reaching out to us here via our Forums platform. I will be happy to help you with getting your equipment upgraded. Can you please send us a DM to start?


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 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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 • Press Enter to send your message



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