Quahog53's profile
Quahog53
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2 Messages

Thu, Dec 10, 2020 8:00 AM

Equipment "Upgrade"

I recently received a message from Xfinity that it was time to upgrade my cable box. I box I was sent is the same model as the old box - XG2v2. The only difference is that the old box had a -S suffix (Samsung) and the "new" box has a -P suffix (Pace). There seems to be no difference in the performance, so what was the point of swapping out the equipment? Does the Pace box do something that the Samsung box does not? 

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6 m ago

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CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

The Pace has access to the new CBS All Access app, Samsung model doesn’t. It may be the direction of other apps in the future, so they may want them out of circulation

https://www.xfinity.com/support/articles/cbs-all-access-app

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Rustyben

Expert

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24K Messages

6 m ago

@Quahog53 wrote:

I recently received a message from Xfinity that it was time to upgrade my cable box. I box I was sent is the same model as the old box - XG2v2. The only difference is that the old box had a -S suffix (Samsung) and the "new" box has a -P suffix (Pace). There seems to be no difference in the performance, so what was the point of swapping out the equipment? Does the Pace box do something that the Samsung box does not? 

no difference in function at all.

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Raid

Contributor

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23 Messages

6 m ago

Could it be related to equipment lifecycle policies? It would be nice to think that Comcast has asset management enough to maybe know when your machine is getting old, and to change it out before being problematic...

The other might be the differences in the chipsets of Samsung and Pace, vulnerabilities in the Samsung version, etc.

 

Hey, just flinging it out there but sincerely trying to help.

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ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Hi there, Quahog53. To follow up with what CCAndrew mentioned, you can find additional information here: https://comca.st/3r6lxsq?. It should have the answers to your questions. Let us know if there is anything else we can help with!

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ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Perfect! You are most welcome. Please keep us in mind here in the community if you have any additional questions/concerns that arise surrounding your equipment/account later on down the road. Take care. 🙂

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Quahog53

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2 Messages

6 m ago

Thank you! Now it all makes sense...

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