Equipment upgrade email and website offer

I received an email telling me that’s it time to upgrade my tv equipment.

Clicked the box, it’s on its way.  A day or two later it appears on my porch, and it’s a streaming box for a second tv. I don’t have one. I didn’t ask for one, I figured it was a new primary box that was coming.

After much hoop jumping trying to get an explanation and then return the unwanted box (that you just know will up the bill) via chats and a visit to the worst xfinity store employee in the world, I return to my home with my blood pressure at an all time high still with the box in my possession because waiting for an hour or more to return something is not an option, I call and get a human being.

the email did not say, and the employee had to go off a check what was happening, but apparently it’s free. Not a promotional price of free, (we will see) but simply a streaming box as some sort of ….thank you?….or something.

WHY can’t like this information be IN the email, and why does the email ask me to upgrade my equipment….when I didn’t have one to upgrade?

Equipment upgrade needed

Upgrade your Xfinity TV equipment

It’s time to upgrade your Xfinity TV equipment at no extra cost to you.

Your current equipment isn't designed to deliver the best Xfinity TV experience available today. By upgrading to our latest TV equipment, you'll enjoy enhanced performance, faster load times, and a smoother entertainment experience.

And just in time for basketball's biggest moments, only Xfinity puts you courtside with the best gameday experience. From marquee matchups to game-winning shots and every playoff moment in between, you'll be ready to catch all the action. Getting started is easy. Just click on the button below to log in and upgrade your equipment.