Thanks for posting on our Xfinity Community Forums page, @user_c6754e. The Xi6 TV Box should support ESPN+. Are you getting a specific error message? Keep in mind you can Use the X1 help menu to troubleshoot by automating a restart and/or system refresh.
It won't let me get to any sort of sign on page it just sits there. The X assistant is a joke tried that already. If I can't get this I will have to have a technician come out. Thanks for seeing and responding to my question.
user_c6754e We would be happy to try some troubleshooting steps ourselves to see if we can get the app working on the box for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Getting back on this ESPN+ problem. [Edited - Private Information]. The screen says You need an ESPN plan to watch this content. I thought everything was OK I think I got a Disney+ user name and password establish I got a QR code just sitting on the screen won't move off so anyway I don't know if everything has to be reset or what to try all this again?
@user_c6754e, thanks for getting back to us on our Xfinity Forums, and please be advised that posting personal information is against the forum guidelines. Please send us a direct message with your name and service address using these steps:
How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. A "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbel
Official Employee
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99 Messages
3 days ago
Thanks for posting on our Xfinity Community Forums page, @user_c6754e. The Xi6 TV Box should support ESPN+. Are you getting a specific error message? Keep in mind you can Use the X1 help menu to troubleshoot by automating a restart and/or system refresh.
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user_c6754e
Visitor
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3 Messages
3 days ago
It won't let me get to any sort of sign on page it just sits there. The X assistant is a joke tried that already. If I can't get this I will have to have a technician come out. Thanks for seeing and responding to my question.
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BIslander
Problem Solver
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589 Messages
15 hours ago
ESPN+ is part of the ESPN app, not an Xfinity TV product.
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