foubarre's profile

Regular Visitor

 • 

3 Messages

Sun, Sep 22, 2019 3:00 PM

EPS-4 Power supply replacement?

The power supply (15V, labeled "EPS-4") of my X1 TV Box stopped working, I suspect I broke the cable while trying to route it through tight spaces, I measure no voltage at the connector end.

I have a 15 V generic power supply but it doesn't have the right connector.

Do you know where I can find a replacement?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@foubarre wrote:

The power supply (15V, labeled "EPS-4") of my X1 TV Box stopped working, I suspect I broke the cable while trying to route it through tight spaces, I measure no voltage at the connector end.

I have a 15 V generic power supply but it doesn't have the right connector.

Do you know where I can find a replacement?


swap the box out (will come with new power supply. keep remote and power brick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

Take the power supply to your local Xfinity store and swap it. No need to swap the cable box

New to the Community?

Start Here