Frequent Visitor
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14 Messages
EPIX and Showtime Channels are tiling.
But that's not a question, is it? So I'll rephrase.
Will you please make it stop?
Thank you.
Frequent Visitor
•
14 Messages
But that's not a question, is it? So I'll rephrase.
Will you please make it stop?
Thank you.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
8 m ago
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20someYears
Frequent Visitor
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14 Messages
8 m ago
"System Refresh" failed.
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20someYears
Frequent Visitor
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14 Messages
8 m ago
Also, no splitters are involved except the one Comcast installed.
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20someYears
Frequent Visitor
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14 Messages
8 m ago
Comes across fine on internet, doing a "Refresh System" on the TV.
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20someYears
Frequent Visitor
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14 Messages
8 m ago
Thank you, but the connections are tight.
Recordings on those channels are also tiling, which leads me to believe it's not a hardware issue.
Audio is getting garbled on those two now as well.
Other channels, e.g.s, HBO, Fox News, EWTN, Starz channels are fine.
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BruceW
Gold Problem Solver
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22.3K Messages
8 m ago
Then, as stated, you'd need to have a Comcast premise tech take care of it. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.
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20someYears
Frequent Visitor
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14 Messages
8 m ago
Thanks. I live near a store and they switch boxes at the counter without question. That usually works.
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