Regular Visitor
•
5 Messages
Endless and unresolved Pixelation issues
Ongoing pixelation on all TVs for months. Lost out on the Olympics as it was too painful to endure. A handful of tech visits - all nice and professional - but issue unresolved. Talking to supervisors whom I’ll not name for now. All techs pointing to infrastructure issues in the street. Oh by the way, as a customer I can’t order Comcast to service an infrastructure issue. Has to go through red tape approvals. Working with a new supervisor who seems committed. I am not hopeful but will give it a chance. Customer for 21 years and out of options other than calling AT&T (yes off course I’ve called them already).
Responses
XfinityJay
Official Employee
•
197 Messages
1 m ago
Hi, there, @allansommer. I'd be happy to take a look into your TV pixelation concerns. Can you first initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. We're looking forward to helping make this right.
1
0
BruceW
Gold Problem Solver
•
22.9K Messages
1 m ago
To send the requested information in a private message to Xfinity Support from any Forum page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
0
0