Visitor
•
6 Messages
Enabling X1 Box to adjust volume
I have a Dell 4K Monitor without a remote control. I used to be able on my old box to adjust the volume with the remote. Now since there is nothing to pair inside the monitor, I cannot adjust the volume, nor turn off the X1 box. I understand the volume control and power functions on the X1 box were disabled because some customers were turning off electronic equipment. Is there a way to renable the volume and power functions on the X1 box.
I tried the X1 remote website and the power and volume buttons are greyed out.
XfinitySeth
Official Employee
•
768 Messages
23 hours ago
Howdy bb1034 👋 Thanks for bringing your question to our community! When it comes to our current X1 boxes, the power would need to remain on so that it can take in nightly updates via the internet, and the volume control would be dependent on the monitor/TV you're connecting it to. Since our X1 boxes are configured specifically for TV connections and not PC minors, they would not be able to pair up to the volume controls of your Dell monitor. Please let me know if you have any additional questions 👍
0
0