Eligible To Update Your Equipment

user_9t61y9 - I’m sorry you’re running into this, as this definitely isn’t the experience we want for you, but I’m glad you reached out so we can work through it together.
To help us narrow things down, could you let me know which web browser you’re currently using? Also, have you tried clearing your cache and cookies? Those steps can often resolve unexpected errors like this. We’re here with you every step of the way, so feel free to share any updates and we’ll keep digging in together